Terms of Use

Last Updated: March 2026

1. Acceptance of Terms

By accessing or using the website of Tall Pines Roofing ("Company," "we," "us," or "our") at tallpinesroofing.com, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you may not access the website or use our services. Your continued use of the website constitutes acceptance of these terms.

2. Services

Tall Pines Roofing provides roofing and complete exterior services in the Rochester, NY area, including but not limited to:

• Roof installation and replacement
• Siding installation
• Gutter services
• Windows and doors
• Other exterior home improvement services

Service Area Limitations: Our services are primarily offered within our designated service areas in and around Rochester, NY. Service availability may vary by location. Contact us to confirm whether we serve your area. We reserve the right to decline service outside our service area or for projects that do not meet our criteria.

3. Scheduling and Cancellation

Appointments and service scheduling are subject to availability. We will make reasonable efforts to accommodate your preferred dates. You agree to provide accurate contact information and to be available at the scheduled time. If you need to reschedule or cancel, please contact us as soon as possible. Repeated no-shows or last-minute cancellations may result in scheduling restrictions. We reserve the right to reschedule or cancel appointments due to weather, emergencies, or other circumstances beyond our control.

4. Payment Terms

Payment terms will be specified in your estimate or contract. Generally, a deposit may be required to secure your project. Final payment is due upon completion of work unless otherwise agreed in writing. We accept various payment methods as communicated at the time of service. Late payments may be subject to interest or fees as specified in your agreement. Financing options may be available; terms are subject to third-party lender approval.

5. Warranties and Guarantees

Workmanship: Tall Pines Roofing stands behind our workmanship. Specific workmanship warranty terms will be provided in your written contract or estimate. Our workmanship warranty covers defects in installation performed by our crew for the warranty period specified.

Materials: Manufacturer warranties apply to materials we install. Warranty terms vary by product and manufacturer. We will provide applicable manufacturer warranty information upon request. Tall Pines Roofing does not warrant materials beyond the manufacturer's warranty.

Warranties may be voided by failure to maintain the work, unauthorized repairs, or acts beyond our control. Contact us for a copy of our current warranty terms.

6. Limitation of Liability

To the fullest extent permitted by law, Tall Pines Roofing shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the website
• Any conduct or content of any third party on the website
• Any content obtained from the website
• Unauthorized access, use, or alteration of your transmissions or content
• Delays, cancellations, or interruptions in service due to weather, acts of God, or other circumstances beyond our control

Our total liability for any claim arising from or related to these Terms or our services shall not exceed the amount you paid to us for the specific service giving rise to the claim in the twelve (12) months preceding the claim.

7. Intellectual Property

The website and its entire contents, features, and functionality — including but not limited to all information, software, text, displays, images, video, audio, logos, and design — are owned by Tall Pines Roofing, its licensors, or other providers of such material and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use our content without our prior written consent.

8. User Conduct

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any portion of the website, our systems, or the systems of our service providers
• Use any automated system (e.g., bots, scrapers) to access the website without our permission
• Introduce viruses, malware, or other harmful material to the website
• Collect or harvest any information from the website without authorization
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the website or servers or networks connected to the website

We reserve the right to suspend or terminate your access to the website for any violation of these terms.

9. SMS and Communications

By providing your phone number and opting in, you consent to receive SMS and text messages from Tall Pines Roofing. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP. Our SMS practices, including A2P/TCPA compliance and opt-out procedures, are fully described in our Privacy Policy. By using our services, you acknowledge that you have read and agree to our Privacy Policy regarding communications.

US State Privacy Rights

If you are a California resident, you have rights under the CCPA/CPRA regarding your personal information, including the right to opt out of the sale or sharing of personal information, and residents of other US states may have similar rights under their state privacy laws. Please see the "Your Privacy Choices" section of our Privacy Policy — also reachable via the "Do Not Sell or Share My Personal Information" link in the footer — for the categories of information we collect, your rights, and how to exercise them.

10. Accessibility

Tall Pines Roofing is committed to ensuring digital accessibility for people with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We are continually improving the user experience for everyone and applying relevant accessibility standards. If you encounter any accessibility barriers on our website or have suggestions for improvement, please contact us at [email protected] or (585) 441-4272. We welcome your feedback.

11. AI-Generated Content Disclaimer

Some content on this website or in our communications may be created or assisted by artificial intelligence (AI) tools. While we review such content for accuracy, AI-generated content may contain errors or inaccuracies. For authoritative information about our services, pricing, or policies, please contact us directly. We provide llms.txt and related disclosure files for transparency regarding AI usage. See our Privacy Policy for more information.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms or our services shall be brought exclusively in the state or federal courts located in Monroe County, New York, and you consent to the jurisdiction of such courts.

13. Dispute Resolution

Before initiating any formal legal proceeding, you agree to contact us at [email protected] or (585) 441-4272 to attempt to resolve any dispute informally. We will make good faith efforts to resolve disputes within 30 days. If we cannot resolve the dispute informally, either party may pursue their legal remedies. Nothing in this section limits your right to seek injunctive or other equitable relief.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect, such as by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the website after changes constitutes acceptance of the revised Terms. If you do not agree to the new Terms, please discontinue use of our website.

Contact Us

If you have any questions about these Terms of Use, please contact us at:

Tall Pines Roofing
1742 Long Pond Rd Ste 2
Rochester, NY 14606
Phone: (585) 441-4272
Email: [email protected]